Customer Service Resume

Try to be relevant to the position you are applying for and industry specific if you can. In your career history include whether you have trained or supervised staff members. Were you a point of contact with upper management and did you play a role in the development of an organizations customer service systems?

Customer service roles demand highly communicative and problem solving skills. Cover as many forms of communication as you can whether it is in person, via the phone or internet, all three will show your versatility. A second language is often highly regarded, so in the language section make sure you write down languages you speak and/or write plus your level of understanding, be it basic or fluent.

In your skills and training section you should highlight your ability to handle problems in a timely manner and your ability to work under stress. This should tie in with career history also, for example you may have held a position in debt collections which requires strong communication, problem solving and stress management as you are handling irate customers.

Sample Customer Service Resumes

Andrew Dodds	Resume

DATE OF BIRTH / AGE:	3 July, 1982 / 25
ADDRESS:	3 Mickey Street, Penrith 3068
CONTACT NUMBER:	+61 3 2000 0000 Work: +61 3 8754 2134
E-MAIL ADDRESS:	Andrew.Dodds@someemail.com
NATIONALITY:	Australian
EDUCATION:	Penrith High School, HSC 2000 Certificate II in information Technology, February – July 2001
AWARDS & ACHIEVEMENTS:	Access Training & Logistics Pty Ltd ( ), Certificate III in Retail Operations, 2002
OTHER LANGUAGES:	Mandarin, fluent speech, basic written
SKILLS & TRAINING:	Typing speed 80 wpm, Complaint resolution, First Aid\Fire Warden, Training and management, Computer literate with a full understanding of the Microsoft Application Suite and the ability to learn new databases quickly
CAREER HISTORY
May 2006 – Current	*Vantage Systems Pty Ltd* Customer Service/Account Manager Managed major accounts from a service and relationship perspective Monthly reporting for major accounts Problem resolution and escalation Staff liaison and correspondence Service related quotations and work order generation
February 2004 – May 2006	*Central Equity* Help Desk – Building Operations Support Answered day-to-day operational queries from clients on issues relating to building repairs and maintenance Issued work orders to in-house personnel and contractors Coordination of the contractor to co-coordinated work appropriate for the customer Update the Help Desk database with information as jobs progress and any details change
August 2002 – February 2004	*Telstra* Customer Service Representative (call centre) Inbound customer call enquiries Handled customer complaints After six months became a call centre supervisor handling several casual staff at any given time
INTERESTS / ACTIVITIES:	I like to spend time with my friends watching movies, eating out and cycling or hiking. I like to keep active and also play badminton and netball. I love animals and volunteer at the North Melbourne dog shelter by taking them for walks.
REFERENCES:	References on request